How Do I Place An Order?
To place an order, simply browse our website's products until you find items that interest you. Next, add items to your cart by clicking the Add to Cart button and selecting the quantity. After adding items to your cart, proceed to the checkout or continue shopping. The checkout process can be done via PayPal or credit/debit card or Cash On Delivery option. After the purchase transaction is completed, you will receive a copy of the invoice to your email. You will be contacted via telephone or WhatsApp when delivery is being made to your location. Store Pick Up is available during regular hours of operation. To see the full steps on how to place an order, click here.
How Are Orders Shipped?
After payment transactions are concluded, your order will be prepared and packaged and then dispatched for delivery. Once your order has been prepared and dispatched, you will be contacted via telephone or WhatsApp to notify you that your order is on the way to you.
What Are The Payment Options?
We accept PayPal (Visa, MasterCard) and Cash On Delivery (C.O.D). We find this to be the most widely used and also the most convenient.
Can I Pay With A Check Or Money Order?
No, we only accept the payment methods mentioned above as the only forms of payment.
Do You Accept Orders Outside Of The Bahamas?
No, we only accept orders in The Bahamas. At the present time, we are only accepting orders in New Providence for the moment.
Will I Get An Order Confirmation?
Yes, you will receive an order confirmation email immediately after completing your order.
How Much Is Delivery?
Delivery is set at $5.00 per order. We only deliver to customers in New Providence at this time.
When Will I Receive My Order?
All orders are generally processed, distributed and ready for delivery within the same day after the order has been placed. However, if the order is placed after our delivery cut off time, you will then receive your order the next day. In some circumstances delays are possible; in which case you will be notified. Pick up is available at our store on 27 Chesapeake Road during normal business hours.
What Is Your Refund Policy?
We do not give refunds under any circumstances. The only exception is if a duplicate payment was made by a customer for a single online order (duplicate payment made in error).
Can I Exchange My Order?
Yes, orders can be exchanged, but only in particular circumstances. Please see Exchange policy
Can I Return My Order?
Yes, orders can be returned under the conditions of the Return policy.
Why Is My Credit/Debit Card Being Declined?
The first thing we highly recommend you to do, is to contact your credit card issuer to ensure there are no outstanding issues with your credit/debit card. In terms of common responses from credit/debit card issuers, there are several reasons why a credit/debit card may have been declined. Common card rejection reasons:
1) Credit card companies often stop payments when new or excessive charges occur.
2) You may have reached your maximum daily/monthly spending limit.
3) Your card has expired.
4) Your billing address on file at issuing bank is mismatched.
My Credit Card Was Charged But The Payment Was Declined.
It is normally only a pending status that the transaction system has record for your transaction. In many cases, the transaction will be restored within 2 to 5 business days.
Is My Personal Information Secure When Placing Orders?
Yes. Our shopping cart checkout process that contains confidential personal information is secure via Secure Sockets Layer (SSL), and your credit card information is encrypted with an additional layer of encryption.