How Do I Place An Order?
To place an order, simply browse our website's products until you find items that interest you. Next, add items to your cart by clicking the Add to Cart button and selecting the quantity. After adding items to your cart, proceed to the checkout or continue shopping. The checkout process can be done via PayPal or credit/debit card. Payments are done using PayPal or your credit or debit card. After the purchase transaction is completed, you will receive a copy of the invoice to your email. Another email will be sent when the item has been distributed and ready for pickup along with the pickup location. To see the full steps on how to place an order, click here.
How Are Orders Shipped?
After payment transactions are concluded, your items are distributed to the local pickup location selected in your shipping option. Once your order has been prepared and distributed, you will receive an email that informs you that your order is ready for pick up.
What Are The Payment Options?
We accept Visa, MasterCard, and PayPal only. We find this to be the most widely used and also the most convenient.
Can I Pay With A Check Or Money Order?
No, we only accept Visa, MasterCard and PayPal as the only forms of payment.
Do You Accept Orders Outside Of The Bahamas?
No, we only accept orders in The Bahamas. At the present time, we are only accepting orders in New Providence for the moment.
Will I Get An Order Confirmation?
Yes, you will receive an order confirmation email immediately after completing your order.
How Much Is Shipping?
There is no shipping cost. Items are to be collected from the designated Pick Up location.
When Will I Receive My Order?
All orders are generally processed, distributed and ready for pick-up within 48 hours of payment. However, delays are possible; in which case you will be notified.
What Is Your Refund Policy?
We do not give refunds under any circumstances. The only exception is if a duplicate payment was made by a customer for a single order (duplicate payment made in error).
Can I Exchange My Order?
Yes, orders can be exchanged, but only in particular circumstances. Please see Exchange policy
Can I Return My Order?
Yes, orders can be returned under the conditions of the Return policy.
Why Is My Credit/Debit Card Being Declined?
The first thing we highly recommend you to do, is to contact your credit card issuer to ensure there are no outstanding issues with your credit/debit card. In terms of common responses from credit/debit card issuers, there are several reasons why a credit/debit card may have been declined. Common card rejection reasons:
1) Credit card companies often stop payments when new or excessive charges occur.
2) You may have reached your maximum daily/monthly spending limit.
3) Your card has expired.
4) Your billing address on file at issuing bank is mismatched.
My Credit Card Was Charged But The Payment Was Declined.
It is normally only a pending status that the transaction system has record for your transaction. In many cases, the transaction will be restored within 2 to 5 business days.
Is My Personal Information Secure When Placing Orders?
Yes. Our shopping cart checkout process that contains confidential personal information is secure via Secure Sockets Layer (SSL), and your credit card information is encrypted with an additional layer of encryption.