Each category of merchandise has its own exchange policy. The policy or condition for exchanges for merchandise is listed below. Notice of any defects must be given to customer support at email@example.com within 48 hours (2 days) of receiving the item(s). Before any exchanges can be made, items must be issued a Return Merchandise Authorization (RMA) number. After an RMA number is issued, the item(s) must be returned using the return procedures outlined (see Returns). The item(s) will be subject to an inspection before an exchange is granted. Approvals of exchanges are guided by the policies set in place in this document (see Returns).
Exchanges on Jewelry – may be given if the jewelry arrives faulty (catch does not work), missing a piece or is severed. If jewelry is broken, missing stones (if made with stones), missing or broken hook.
Please inspect your merchandise as soon as you receive it. We must be notified of any problems or defects within 48 hours (2 days) of receiving the merchandise. Should you have any problems with the merchandise, please contact our customer service department at firstname.lastname@example.org. Our customer service department will then issue you a Return Merchandise Authorization (RMA) number. All returns MUST be accompanied by an RMA number.